Privacy Policy

Introduction
At Sensory5, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services. By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect
We may collect the following personal information from you when you interact with our website or services:

• Name

• Email address

• Phone number

• Booking details

• Additional notes or requests submitted through forms

2. How We Use Your Information
Your information is used solely for the following purposes:

• Processing bookings and inquiries

• Communicating with you regarding your requests

• Improving our services and website experience

• Sending service updates or notifications if requested

3. Legal Basis for Processing (GDPR)
We process your personal data only when we have a legal basis to do so, including:

• To perform a contract with you (e.g., booking a room or service)

• To comply with legal obligations

• With your consent for communication and marketing purposes

4. Data Sharing
We do not sell, trade, or rent your personal data to third parties. Your information may only be shared with trusted service providers who assist us in delivering services, and only to the extent necessary for the service.

5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights (GDPR)
You have the following rights regarding your personal data:

• Right to access your data

• Right to correct any inaccuracies

• Right to request deletion of your data

• Right to restrict or object to certain processing

• Right to data portability

To exercise any of these rights, please contact us at info@sensory5.uk.

7. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience. These are used for website functionality, analytics, and improving services. You can manage your cookie preferences through your browser settings.

8. Retention of Data
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

9. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We encourage you to review it periodically to stay informed of how we protect your information.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Email: info@sensory5.uk
Phone: 01582 340800
Website: www.sensory5.uk